Return policy

Refund, Resend and Returns Policy

This refund policy is to be used as a resource by dropshippers who work with Zez Shop.

Please review the following policies carefully.

ALL DISPUTES SHALL BE OPENED ON ZEZ SHOP. OTHERWISE, ZEZ SHOP WILL BLOCK YOUR ACCOUNT PERMANENTLY.

Zez Shop offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Zez Shop if our Dispute Team asks for a return in Disputes.

Zez Shop will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Zez Shop warehouse.

  • USA orders: 45 days after departure

  • Brazil: 110 days due to customs clearance delays

  • CJPacket Liquid Line: 100 days

  • Some methods not eligible (see Shipping Method Limits below)

Note: Delays due to incorrect addresses, unclaimed packages, or regional delivery issues (e.g., Israel’s cabinet system) are not Zez Shop responsibility.

2. Orders Not Received

No refunds/resends if tracking shows delivery.
To file a dispute:

  • A non-delivery certificate from the local post office is required.

  • Common delivery alerts include: insufficient address, refused, customs issues, etc.

Zez Shop cannot refund/resend if:

  • Packages are returned or destroyed due to buyer inaction

  • Undelivered packages are not processed properly

3. Products Damaged

  • Full refund/replacement for severely damaged packages

  • Partial refund/replacement for minor damage

Note:

  • Damaged packaging alone is not eligible

  • Fragile items: refund is best

  • Electronics: must dispute within 30 days

  • For service products, zez shop market price applies if quality inspection was done

4. Incorrect or Missing Products

  • Full refund/replacement for completely wrong items

  • Refund/resend for wrong color/size if evidence provided

  • Missing parts: partial refund or resend depending on importance

  • Accessories: will be resent

Size issues require photo evidence of correct measurements.

5. Order Cancellation

Full refund only if canceled before warehouse processing.

  • POD (Print on Demand), preorder inventory, photo/video orders cannot be canceled after payment

Important Interpretation

  1. Deadline for Disputes:
    No disputes after the order is closed or if tracking is untraceable.

  2. Force Majeure:
    Zez Shop is not liable for delays due to acts of God (e.g., pandemics, war, natural disasters).

  3. Shipping Method Limits:
    Certain shipping options are not trackable in some countries.
    Disputes not accepted for methods like PostNL, CJPacket Postal Route, etc.

  4. Destination Limits:
    Zez Shop will not accept disputes for deliveries to a long list of restricted countries due to transport limitations (see full list above).

  5. Returns:

    • Products must be returned to Zez Shop’s China warehouse

    • High return costs and long delivery times make returns discouraged

    • Return within 30 days of receiving the product

  6. Service Products:

    • Zez Shop may not refund for damage/delay or bad quality if item wasn’t inspected by Zez Shop.

  7. Unacceptable Disputes:
    Zez Shop shall not accept any unreasonable disputes, including but not limited to:

    a. The buyer does not like it.

     

    b. The product description is not real.

     

    c. Products smell unusual.

     

    d. The buyer ordered the wrong items or SKU.

     

    e. The shipping address was provided incorrectly.

     

    f. Product difference was negotiated in advance.

     

    g. Tracking information deleted by logistics companies or local post offices.

     

    h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries 

Zez Shop always strives to offer the best service.

If you have any questions, please contact us at: [email protected]

Shopping Cart